All Cottman Transmission centers abide by Cottman's complete service philosophy, which calls for your vehicle's transmission to be repaired properly the first time, so that you don't have to lose either time or money.
We will road test your car, perform our FREE and exclusive TransCheck 21 PLUS Service and examine the transmission pan to determine if your transmission problem can be repaired without the transmission being removed from the vehicle. If it is necessary for your transmission to be "rebuilt", "overhauled", "remanufactured", or "reconditioned", (these are interchangeable terms), a rebuilding procedure will be performed according to our rigid technical standards and backed by our nationwide warranty.
Cottman will never compromise its standards just to make a vehicle "superficially drivable." We will never perform a low quality service that would result in increased costs, inconvenience, and possible hazardous driving conditions for our customers.
Cottman's status, reputation, and growth are a direct result of our commitment to quality standards, parts, and warranties, as well as our commitment to our customers.
T.J. VanAlstyne is our apprentice for total auto care. He has been with Cottman Transmission and Total Auto Care since October 17, 2013 and graduated from Spring Valley in 2013 where he took 4 years of auto tech classes.
Columbia business draws couple from Lake Erie to Lake Murray
Photo and article by Bill Hughes
Liz and Tony Foy Married for just three years, Tony and Liz Foy have been on a career path through eight states beginning in their Ohio hometown on the shore of Lake Erie to their new auto repair business on the shore of Lake Murray.
The Foys own and operate Cottman Transmission and Total Auto Care of Columbia on Bush River Road near the intersection of S.C. 6. A visitor can almost see the SCE& G hydro plant’s smokestacks from the front door.
The Cottman shop has been on Bush River Road almost since development descended on the neighborhood nearly a decade ago. Tony Foy’s involvement in the business only dates back to November, 2012, when he was dispatched by Cottman’s Philadelphia headquarters to see what he could do to revitalize the struggling auto center.
The assignment was business as usual for Foy, who for four years had worked as a franchise support manager (i.e. troubleshooter) for Cottman and its sister company AAMCO Transmissions. The job involved traveling around the U.S., turning around underperforming shops and remaking them into attractive investments for new franchisees.
That was the case at the Lake Murray shop, which ranked 34th to 35th on a performance scale of some 70 Cottman locations nationally.
Foy said that after a couple of months of rebuilding the business, it dawned on him that it was in the midst of a growing community with a tremendous potential for future growth.
He summoned his wife from their home in Toledo, Ohio, who arrived in the Midlands and fell in love with the business and the friendly people in the neighborhood.
Columbia Cottman Auto Care center finds a sense of community
By HARRISON CAHILL — firstname.lastname@example.org
Tony Foy traveled the country for four years, working to rescue troubled stores for Cottman Transmission and Total Auto Care. He spent time working in locations such as Atlanta, Miami and Seattle.
But when he arrived in Columbia earlier this year to help shore up the location at 6226 Bush River Road, he knew he had found a place to call home. Charmed by the smiling faces, beautiful places and warm weather of Columbia, he made arrangements to permanently run the center.
Coming from Toledo, Ohio, where jobs are harder to find, Foy said he thought that the Columbia area was a much nicer area to live and work.
“We were just a stone’s throw from Detroit. It is a whole different category of individuals there where the attitude is just down,” Foy said. “We like the area here in general. The people, the surroundings, the lake – it is just a much nicer area compared to what we were accustomed to.”
Since Foy and his wife, Liz, have been at the Columbia Cottman location, they have taken the store to the No. 4 spot in the chain of 70 locations nationwide – from a ranking of 38 – within six months. The no-nonsense attitude toward auto care is critical to the business’ success, they said.
“We stand behind everything we do and we make sure that the customer’s vehicle is taken care of properly,” Tony Foy said. “I am not here to push a sale on you. I am here to present what is wrong with your car and leave it up to the customer to decide what to do.”
Making Columbia a place where small businesses like this can thrive is critical to the community’s success, said Holt Chetwood, board chairman of the Greater Columbia Chamber of Commerce.
“Small businesses are the life-blood and backbone of a healthy community,” he said. “They are a source of giving; they pay taxes and allow opportunities for employees to support families.”
The Foys also have worked to build a sense of community, donating 300 T-shirts to the Dutch Fork High School football program to throw out at games – all with free oil changes screen-printed on them.
Liz Foy said that when she moved to the Midlands, she fell in love with the area and the sense of community.
“The people here, I love them. Everybody is so nice and it’s awesome,” she said.
To provide quality transmission and general automotive repairs at competitive prices with our success being built from repeat customers who trust the service we provide.
We are in business to serve the transmission and auto repair needs of all customers in the communities where Cottman centers are located. Our goal is for our customers to recommend Cottman to others.
Our Service Assurance
Our service Assurance is to be fair and honest in our dealings among ourselves, our customers, our vendors and our community.
We will continue to keep updated on the latest transmission, auto repair and vehicle technologies to assure we provide a superior level of auto repair service. Cottman operates with the highest level of honesty. We will continue to build on our 50 year reputation through the quality of service provided.
Cottman offers Extended Warranties on an array of services. Contact us today for more details.
Committed to Customer Service
At Cottman Transmission and Total Auto Care, we are committed to providing the highest level of customer service and satisfaction. For outstanding auto repair service in Columbia, call 803-748-7800 today.
Code of Ethics
- To treat you with respect and courtesy.
- To perform a thorough TransCheck 21 PLUS Service before recommending repairs.
- To perform Authorized Repairs.
- To honor the price quoted.
- To return the transmission to it's original condition at no cost to the customer if no internal problem is found.
- To resolve complaints promptly and courteously.
- To develop a long standing relationship with our community.